Privacy Policy

January 2019

We respect the EU’s General Data Protection Regulations (GDPR) and this policy explains how we collect and treat any information you give us. You won’t find any complicated legal terms or long passages of unreadable text. We’ve no desire to trick you into agreeing to something you might later regret.

Our policy covers

  • Why we value your privacy

  • How we collect information

  • What information we hold

  • Where we store your information

  • What we use your information for

  • Who’s responsible for your information at our company

  • Who has access to information about you

  • The steps we take to keep your information private

  • How to complain

  • Changes to the policy

  • Why we value your privacy

We value your privacy as much as we do our own, so we’re committed to keeping your personal and business information safe. We’re uncomfortable with the information companies, governments, and other organisations keep on file, so we ask for only the bare minimum from our customers. We’ll never use your personal information for any reason other than why you gave it, and we’ll never give anyone access to it unless we’re forced to by law.

This Privacy Policy covers the information we collect about you when you use our products or services, or otherwise interact with Audience (for example, attending Audience events), unless a different privacy policy is displayed (which may be on behalf of our clients). This policy also explains your choices about how we use information about you. Your choices include how you can object to certain uses of information about you and how you can access and update certain information about you. If you do not agree with this policy, do not access or use our Services or interact with any other aspect of our business.

When we refer to "Audience," "we," or "us" in this policy, we mean Your Audience LTD, which controls the information Audience collects when we ask for information from you.

 

How we collect information

Our website doesn’t use cookies or scripts that were designed to track the websites you visit. We don’t use analytics or native social media ‘like’ or ‘sharing’ buttons which also build profiles of your internet activity.

We ask for your account and contact information when you hire or buy something from us. Occasionally, we might receive your contact information from one of our partners. If we do, we protect it in exactly the same way as if you give it to us directly and only keep it for as long as we feel is relevant.

What information we hold

  • When you contact us by email or through our website, we collect your name, email address, phone number, a social media username, and the company you work for, if you’ve given us that.

  • If you sign up for a newsletter, we only collect your email address.

  • When you buy something from us, we collect your name, email address, phone number and business address.

  • If you do business with us, we also collect your business name and bank details and keep records of the invoices we send you and the payments you make.

  • All purchases are processed by Stripe or iZettle, our ecommerce platforms and we never have access to your credit card information


Where we store your information

  • When you contact us by email or through our website, we store your information in Pipeline, our Customer Relationship Management (CRM) software. If you sign up for a newsletter, we store your email address in Mailchimp, which is the marketing platform we prefer. When you buy something, your information is processed by Stripe or iZettle, our ecommerce platforms, and if we do business, we store your information in our accounts software, Xero. We chose these systems partly for their commitment to security.

  • If we email you it will either be a direct email from one of us via Gmail, a service provided by Google or a marketing campaign using a tool called Mailchimp. You can click unsubscribe in these emails or simply reply asking us to not contact you again.


What we use your information for

We occasionally use your contact information to send you details of our products and services. When we do, you have the option to unsubscribe from these communications and we won’t send them to you again. We might also email or phone you about our products and services, but if you tell us not to, we won’t get in touch again. We will use your information to send you invoices, statements, or reminders. Once we feel your information isn’t relevant to us anymore we delete it. We only store the minimum required amount of data for a project.

Who’s responsible for your information at our company

Our company director, is responsible for the security of your information. You can contact them by email at your@audience.co.uk or by phone on 020 3394 0890‬ if you have any concerns about the information we store.

Who has access to information about you

When we store information in our systems, only the people who need it have access. Our management team have access to everything you’ve provided, but individual employees have access to only what they need to do their job.

The steps we take to keep your information private

Where we store your information in third-party services, we restrict access only to people who need it. We store passwords in LastPass, an encrypted password manager, use a different, randomly generated 16+ character password for each service, and never use the same password twice. If possible we sign in with our Google accounts that are hardened by multifactor.

The computers we use are all encrypted using FileVault, enforced by Jamf and are protected by a passcode or fingerprint access. These computers ask for authentication whenever they’re started or after 5 minutes of inactivity. Our mobile devices are also protected by a fingerprint or facial recognition with remote wipe option enabled.

We try to store the minimum amount of data locally. We heavily rely on Google’s services for storing and collaborating on documents. You can find out more about their data security here. Highly sensitive data will be encrypted before it reaches Google’s servers.

How to complain

We take complaints very seriously. If you’ve any reason to complain about the ways we handle your privacy, please contact our complaints team by email at your@audience.co.uk or by phone on ‭+44 20 3394 0890‬. If you’re the letter writing type, send your envelope to Audience, 86 Dean street, London W1D 3SR.

Changes to the policy

If we change the contents of this policy, those changes will become effective the moment we publish them on our website.