Senior Experience Account Executive

Working at Audience

Designers of award-winning, record-breaking brand experiences. We are a creative engagement agency using evidence-based, human-centred design to create real-world and digital experiences.

We work with brands and businesses to push the boundaries of what’s possible, keeping human connectivity at the centre and going beyond IRL restrictions.

Recent awards include C&IT—Best Agency 2024.

Since opening our doors in 2014, we have worked with some of the world’s most loved brands, companies and countries in the UK and beyond.

Our values

Impactful: strategic effectiveness, standout creativity and innovation.

As a team, we are driven by finding solutions, being perceptive to client needs, and sparking connections with audiences.

United: inclusivity, teamwork, honesty, accountability and integrity.

As a workplace, we strive to empower individual voices and respect each other. We invest in staff growth to promote professional skills and nurture an inclusive environment to ensure all team members feel welcome regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

Rock solid: detail-focused execution, clear communication, memorable results.

We ensure we are dependable across strategy, creativity, and production in our project delivery, delighting with excellence at every stage.

The team

At Audience, our team are versatile and hands-on; as a company, we value the following skills and qualities:

• Open communication style and accountable attitude
• Proactive problem solver
• Self-motivated and comfortable working both independently and as part of a larger team
• Close attention to detail no matter what the task
• Prioritising tasks thoughtfully and assigning resources accordingly
• Comfortable working across multiple account teams and multiple projects simultaneously
• Willing to ask questions, highlight support needs and make suggestions

The agency has four departments:

• Clients & Strategy (Client servicing, Strategy) - led by C&S Director
• Product Operations (Production and Studio) - led by C&S Director
• New Business Development and Marketing - led by MD
• HQ (Operations, Finance, HR) - lead by Finance Controller

Key Responsibilities

• Day-to-day responsibility for supporting the AM (Account Manager) and AD (Account Director) with the delivery of events and experiential activations, all to bring to life our client’s brand and key messages for their key target audiences
• Develop an understanding of our client's objectives, demonstrated in strategically led solutions through data-led reporting of project ROI (return of investment).
• Supporting the AM and AD with the design of proposals through collaboration with internal teams, including the scoping of internal/external resources and collation of deliverables in line with the project timeline against client briefs
• Working closely with the relevant internal teams to ensure all activation plans are proactively delivered to the highest standards
• Maintaining the highest client management standards in line with Service Level Agreements (response times, status reports, contact reports, etc.)
• Desk research to support ideation for event and experiential activation design
• Supporting with project management and writing internal briefs for other teams (e.g. Production and Studio)
• Supporting with the timely management and tracking of activation budgets, ensuring all deliverables are executed within the agreed budget levels
• Undertake other responsibilities within your capabilities if required

What we are looking for

While we value diverse experiences, we're particularly interested in candidates with a background in delivering small-scale event experiences at a similar agency.

• Appropriate account management experience is expected, preferably working within similar creative engagement agencies (experiential / events)
• Understanding of project management and client management skills
• A strong team player with good communication skills and a passion for working with clients and in the creative industry who can support the AM with project delivery
• The ability to be agile and adapt to the ever-changing landscape of events and experiential

The following skills are desirable but not essential:

• Google Workspace and Microsoft Office

Expect from Us

• The tools to do your job effectively, including your own MacBook and Pixel phone
• A vibrant central London office with free breakfast and generously stocked kitchen
• Bring your dog to work
• Working from home and a home office allowance
• Supportive and friendly work environment with regular team socials, meals, trips and experiences including including away days, summer activities, company birthdays and volunteering days
• Guided career progression and £500 personal training allowance per year
• Life insurance from day 1 and enhanced parental leave once you’ve worked with us for 2 years
• Bupa health insurance
• Cycle-to-work scheme, leased electric car options and eye tests are on us
• Relaxed dress code
• Normal working hours are 9am-6pm but we have flexible start/finish times when you’re in the office, with 5 pm Friday finishes all year round and 4pm summer Fridays
• 20 days holiday pro rata (plus bank holidays) as well as:
• Extra days off between Christmas and New Year (ordinarily around 3/4 days)
• Extra day holiday per year of commitment (up to 5 years)
• Tiered seniority allowance
• Extra day holiday for your birthday, wedding or if you’re moving house

We place a strong emphasis on the well-being of our employees, both physically and mentally. Alongside our flexible working hours and mental health allowance. We also provide access to mental health resources and support networks to ensure that you are supported at every stage of your career with us.

We are dedicated to inclusive hiring practices. If you require accommodations during any part of the recruitment process, please let us know. We are here to ensure that you have everything you need to succeed in your application and potential role with us.

We actively encourage applications from individuals of all backgrounds, including those from underrepresented groups including women, people of colour, LGBTQ+ individuals, people with disabilities, and veterans. We believe that a diverse team leads to richer discussions, more innovative solutions, and a stronger company overall. If you have any questions or require accommodations due to a disability or special need, please contact us at jobs@audience.co.uk