Project Director

Working at Audience

Designers of award-winning, record-breaking brand experiences.

We are a creative engagement agency using evidence-based, human-centred design to create real-world and digital experiences. We work with brands and businesses to push the boundaries of what’s possible, keeping human connectivity at the centre and going beyond IRL restrictions.

Audience is deeply committed to sustainability and social responsibility. We integrate these values into our work and expect our team members to do the same. Whether it's reducing our carbon footprint, supporting local communities, or championing ethical practices, we strive to make a positive impact in everything we do. Recent awards include The Drum—Best Brand Activation 2022, Micebook—Best Agency 2023, and C&IT—Best Agency 2024.

Since opening our doors in 2014, we have worked with some of the world’s most loved brands, companies and countries in the UK and beyond. Audience is an equal opportunity employer. We are committed to creating an inclusive environment where all employees are treated with dignity and respect, regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or any other characteristic protected by law. Discrimination of any kind is not tolerated, and we actively work to promote fairness and equality in our workplace.

Our values

Impactful: strategic effectiveness, standout creativity and innovation.

As a team, we are driven by finding solutions, being perceptive to client needs, and sparking connections with audiences.

United: inclusivity, teamwork, honesty, accountability and integrity.

As a workplace, we strive to empower individual voices and respect each other. We invest in staff growth to promote professional skills and nurture an inclusive environment to ensure all team members feel welcome regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

Rock solid: detail-focused execution, clear communication, memorable results.

We ensure we are dependable across strategy, creativity, and production in our project delivery, delighting with excellence at every stage.

The team

At Audience, our team are versatile and hands-on; as a company, we value the following skills and qualities:

• Open communication style and accountable attitude
• Proactive problem solver
• Self-motivated and comfortable working both independently and as part of a larger team
• Close attention to detail no matter what the task
• Prioritising tasks thoughtfully and assigning resources accordingly
• Comfortable working across multiple account teams and multiple projects simultaneously
• Willing to ask questions, highlight support needs and make suggestions

The agency has four departments:

• Clients & Strategy (Client servicing, Strategy) - led by C&S Director
• Product Operations (Production and Studio) - led by C&S Director
• New Business Development and Marketing - led by MD
• HQ (Operations, Finance, HR) - lead by Finance Controller

Expect from us

We pride ourselves on being one of the best places to work in the industry. In a fast-moving environment like events and experiences, we hope to create a workplace of calm and confidence. We have a constantly evolving culture to adapt to the trends and needs of o staff. We capture a quarterly “pulse” of the team and perform major critical reviews every year on the perks we offer and working conditions.

At Audience, we are committed to your professional growth and development. We offer guided career progression, sponsored training courses, and a £500 personal training allowance per year. We believe in empowering our employees to reach their full potential and encourage continuous learning as part of our inclusive company culture.

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Expect:

• The tools to do your job effectively, including your own MacBook and Pixel phone
• A vibrant central London office with free breakfast and generously stocked kitchen
• Bring your dog to work
• Working from home and a home office allowance
• A supportive and friendly work environment with regular team socials, meals, trips and experiences including including away days, summer activities, company birthdays and volunteering days
• Guided career progression and £500 personal training allowance per year
• Life insurance from day 1 and enhanced parental leave once you’ve worked with us for 2 years
• Bupa health insurance
• Cycle-to-work scheme, leased electric car options and eye tests are on us
• Relaxed dress code
• Normal working hours are 9am - 6pm but we have flexible start/finish times in the office, with 5 pm Friday finishes all year round and 4pm summer Fridays
• 20 days holiday pro rata (plus bank holidays) as well as:
  • Extra days off between Christmas and New Year (ordinarily around 3/4 days)
  • Extra day holiday per year of commitment (up to 5 years)
  • Extra day holiday for your birthday, wedding or if you’re moving house

We strongly emphasize the well-being of our employees, both physically and mentally. This is reflected in our flexible working hours and mental health allowance.

We also provide access to mental health resources and support networks to ensure that you are supported at every stage of your career with us.

Key responsibilities

Take ownership of some of the agency’s largest and most prestigious events, working alongside an Account Director to deliver outstanding results.

• Develop and execute strategic project plans that align with client objectives and agency standards.
• Oversee all phases of project planning, development, and execution, ensuring seamless delivery and alignment with the client’s vision and agency goals.
• Continuously identify growth opportunities within assigned client accounts, exploring broader opportunities within the brand and driving revenue growth by leveraging additional agency services, supplier efficiencies, and tailored solutions that enhance client value.
• Develop detailed production briefs and collaborate with internal teams to create best-in-class proposals that align with creative, client, and budget objectives, accurately scope resources and deliverables and meet project timelines and client briefs.
• Lead and inspire cross-functional teams—including account management, studio, production, and technical teams—to deliver exceptional experiences while building strong relationships with suppliers and partners to ensure clients receive the best value and experience.
• Work with the Head of Production and Account Director to resource the team required and oversee throughout the project cycle, monitoring any risk of scope creep.
• Manage account and project profitability, regularly reporting financial performance to
• Account Director, including GP and NP tracking.
• Supervise and mentor a team of account handlers to deliver complex events and experiential activations, ensuring all projects effectively communicate clients’ brand messages to their target audiences.
• Build a deep understanding of client objectives to deliver strategically led solutions and data-driven reporting on project ROI.
• Work closely with key client stakeholders and internal teams to ensure all activations are delivered to the highest standards, reflecting the agency’s value of "United."
• Demonstrate exemplary client management skills, adhering to Service Level Agreements and delivering exceptional service in line with the agency’s value of "Rock Solid."
• Manage and track activation budgets, ensuring all deliverables are executed within agreed levels and reconciled accurately post-project.
• Evaluate project success through a structured close-down process, reporting on ROI and integrating key learnings into future activations.
• Attend industry events to build networks, gain insights, and share knowledge across the agency.
• Collaborate with the Business Development team to support award submissions, case studies, and marketing collateral.
• Undertake additional responsibilities within your capabilities as needed to contribute to the agency’s success.

What we're looking for

We encourage our teams to undergo consistent training and self-improvement. You are encouraged to bring ideas for your self-development, but as a start, we are looking for candidates with industry experience working at a PD level.

• Demonstrated leadership experience in project management, ideally within creative engagement agencies specialising in experiential marketing or events.
• Strategic thinker with a solid understanding of marketing channels and their integration with experiential campaigns.
• Proven ability to map out timelines, confidently manage complex projects and upskill team members.
• Experienced in managing budgets up to £1.5M, including handling reconciliation processes with precision and accountability.
• A confident, professional communicator with a passion for the creative industry and a track record of working with clients in sectors such as SaaS, technology, or professional services.
• Skilled at building strong client relationships, including meeting with clients outside routine work hours to strengthen rapport and expand personal networks.
• A collaborative team player who can lead projects effectively, engaging with diverse internal and external stakeholders.
• Agile and adaptable to the fast-paced and ever-changing events and experiential marketing landscape.
• Experienced in managing international events, with the flexibility and willingness to travel required by the role.

The following skills are essential:

• Google Workspace, Google Meets
• Microsoft Office, Teams

Audience commitment to equal opportunity

We actively encourage applications from individuals of all backgrounds, including those from underrepresented groups including women, people of colour, LGBTQ+ individuals, people with disabilities, and veterans. We believe that a diverse team leads to richer discussions, more innovative solutions, and a stronger company overall. If you have any questions or require accommodations due to a disability or special need, please contact us at jobs@audience.co.uk.