Head of Production

Working at Audience

Designers of award-winning, record-breaking brand experiences. We are a creative engagement agency using evidence-based, human-centred design to create real-world and digital experiences.

We work with brands and businesses to push the boundaries of what’s possible, keeping human connectivity at the centre and going beyond IRL restrictions.

Recent awards include C&IT—Best Agency 2024.

Since opening our doors in 2014, we have worked with some of the world’s most loved brands, companies and countries in the UK and beyond.

Our values

Impactful: strategic effectiveness, standout creativity and innovation.

As a team, we are driven by finding solutions, being perceptive to client needs, and sparking connections with audiences.

United: inclusivity, teamwork, honesty, accountability and integrity.

As a workplace, we strive to empower individual voices and respect each other. We invest in staff growth to promote professional skills and nurture an inclusive environment to ensure all team members feel welcome regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

Rock solid: detail-focused execution, clear communication, memorable results.

We ensure we are dependable across strategy, creativity, and production in our project delivery, delighting with excellence at every stage.

The team

At Audience, our team are versatile and hands-on; as a company, we value the following skills and qualities:

• Open communication style and accountable attitude
• Proactive problem solver
• Self-motivated and comfortable working both independently and as part of a larger team
• Close attention to detail no matter what the task
• Prioritising tasks thoughtfully and assigning resources accordingly
• Comfortable working across multiple account teams and multiple projects simultaneously
• Willing to ask questions, highlight support needs and make suggestions

The agency has four departments:

• Clients & Strategy (Client servicing, Strategy) - led by C&S Director
• Product Operations (Production and Studio) - led by C&S Director
• New Business Development and Marketing - led by MD
• HQ (Operations, Finance, HR) - lead by Finance Controller

Key Responsibilities

• You’ll lead the PO department, guiding the client servicing teams with confidence, knowledge, and experience to achieve result-driven solutions.
• Serving as the primary point of contact for our client servicing teams, facilitating briefs and requests.
• Lead the production department, setting and implementing standards, processes, and best practices that align with agency goals.
• Collaborate with senior leadership to define and implement the vision, strategy, and objectives for production.
• Oversee end-to-end production of campaigns and events, ensuring they are delivered on time, within scope, and on budget.
• Develop production project timelines and manage resource allocation to meet production demands across multiple projects.
• Lead production during kick-off meetings, ensuring clear communication between account management and technical teams.
• Develop, manage, and monitor production budgets, negotiating with vendors and suppliers to optimise cost efficiency without compromising quality.
• Regularly review project budgets and P&L statements to identify areas for savings and maximise profitability.
• Source, negotiate, and manage relationships with external vendors, contractors, and suppliers to ensure high-quality, cost-effective solutions.
• Maintain a roster of preferred vendors and manage contracts, service agreements, and vendor performance evaluations.
• Lead and mentor the production team, providing guidance, performance feedback, and development opportunities to foster a high-performing team.
• Identify training needs, implement development programs, and encourage innovation to ensure the team has the skills and resources to excel.
• Identify potential risks in project execution and implement proactive measures to mitigate them.
• Ensure compliance with all health and safety regulations, legal requirements, and industry standards for experiential events.
• Drive continuous improvement initiatives across production processes to increase efficiency, quality, and client satisfaction.
• Keep updated with industry trends and emerging technologies, integrating innovative solutions into production approaches.
• Collaborate closely with creative, strategy, and account teams to ensure cohesive, integrated, and impactful project delivery.
• Engage in pre-production planning with account and studio teams, providing production expertise to align project vision and feasibility.
• Undertake other responsibilities within your capabilities if required

What we are looking for

We encourage our teams to go through consistent training and self-improvement. We encourage you to bring ideas for your self-development, but as a start, we are looking for candidates with industry experience working at a HOP level.

• Appropriate production leadership experience, preferably working within similar creative engagement agencies (experiential / events)
• A strategic and commercial mindset with experience and knowledge of working with other marketing channels
• Experienced managing budgets up to £1M, including the reconciliation process
• A confident and professional communicator passionate about working with clients and in the creative industry: Ideally, you’ll have experience working with SAAS, Technology or Professional Services brands.
• An experienced HOP able to build rapport with internal and external stakeholders, including meeting with clients
• A strong team player who can confidently lead projects through collaboration with many internal and external stakeholders
• The ability to be agile and adapt to the ever-changing landscape of events and experiential
• International event management experience and the willingness to travel are essential due to the global nature of our events.

The following skills are essential:

• Google Workspace, Google Meets
• Microsoft Office, Teams
• Vectorworks / CAD

Expect from Us

• Supportive and friendly work environment
• The tools to do your job effectively, including your own MacBook and Pixel phone
• Guided career progression and sponsored training courses
• Team socials, meals, trips and experiences
• Cycle to Work scheme
• Complimentary breakfast and generously stocked kitchen
• Relaxed dress code
• Bring your dog to work on Monday's and Tuesday's
• Lieu days when working extended hours/days
• 20 days holiday pro rata (including bank holidays) plus:
• Additional time off between Christmas and New Year (ordinarily around 3/4 days)
• Extra day holiday per year of commitment (up to 5 years)
• Extra day holiday for your birthday, wedding or if you’re moving house

When making an application, we strongly encourage people from underrepresented groups to apply. If you have any questions or a disability or special need that requires accommodation, please let us know by contacting jobs@audience.co.uk