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Inoovative research methods applauded
Consulting hard to reach groups
Stage, Film & TV Set Production Workshop for Suffolk
Get Culture in your LAA - reports published
'Find Your Talent' Research
Culture and Local Area Agreements in London
Economic Impact Study
Walk-ups and other bookers
arts|generate
Arts and Business
Evaluation of CAN.05
New Wolsey panto research
English Heritage Marketing Workshops
Walkups 2
Amplifier Evaluation

News from 2004
News from 2003
News from 2002
News from 2001
News from 2000
News from 1999
News from 1998

News at Cultural Intelligence

(Last update ~ Jun 2009)


Innovative research methods applauded(Jun 2009)
Suffolk County Council is delighted with the outcome of a consultation conducted with groups in Suffolk whose voice is seldom heard.

Cultural Intelligence developed creative workshops to help engage people with learning disabilities, people with mental health issues, people with physical disabilities, older people and family carers in a consultation exercise about libraries. A report has now been produced with many ground-breaking findings which will help the Libraries Service to develop its service over the next five years.
Cultural Intelligence is now considering how its innovative approach can be adapted to work for other 'hard to reach' groups.

Consulting hard to reach groups(Jan 2009)
The Suffolk Libraries Service has asked Cultural Intelligence to conduct an innovative programme of consultation with five specific groups of people.

The groups include people with learning disabilities, users of mental health services, people with physical disabilities, older people and family carers. To consult with these diverse groups Cultural Intelligence will be using innovative creative consultation techniques and is in the process of appointing an Community Artist to work with.


Firepower mapping(Dec 2008)
Working on behalf of BlackOrchid Marketing - Cultural Intelligence has been using its GIS resources to help map different types of visitors and other stakeholders to the Royal Artillery museum in London. The mapping will provide an important insight to support strategic planning at the museum.


Stage, Film & TV Set production workshop for Suffolk(Sept 2008)
Suffolk County Council has asked Cultural Intelligence to conduct an outline feasibility study into the proposed development of a workshop for the production of sets and props for stage, film and TV. The workshop would not only address an identified need among theatre's in the region but would provided much needed infrastructure to support film making in the county and help address the skills shortage by providing training.


Get Culture in your LAA - CI reports available now(Mar 2008)
MLA London and Arts Council London have published two new reports to support London Borough Councils in placing culture in the local area agreements. Both can be downloaded here.

'Find Your Talent' Research(Mar 2008)
Cultural Intelligence is to undertake the first ever study of the offer that cultural organisations in Suffolk and the Haven Gateway make to people aged 0 to 19 years.

The study includes a survey of local cultural organisations as well as mapping the contact between schools and cultural organisation in Suffolk and North Essex. The work has been commissioned by Suffolk County Council and Colchester Borough Council to inform the design of a partnership bid for a £2m project under the Find Your Talent initiative.


Culture and Local Area Agreements in London(Jan 2008)
New Local Area Agreements, currently under negotiation, will form the basis for the contract between central and local government for the next three years.

MLA London and Arts Council London have asked Cultural Intelligence to provide the evidence to support London's local authorities in setting culture at the heart of the agreements.


The project will produce a research review and attractive advocacy document which will summarise the case for culture. It is due to report in March.

Economic Impact Study(Sept 2007)
The New Wolsey Theatre has asked Cultural Intelligence to add a new angle to its rolling audience survey. This year's study will focus on 'Additional Visitor Spend' in order to contribute to an Economic Impact Study for the theatre.

Did you know that additional visitor spend for London theatre's is around £56 whilst for regional theatres the average is more like £7.50!

Walk-ups and other bookers (April 2006)
The definitive report on our two year study of three different attender types has been submitted to the Arts Data UK Steering Committee and will be published shortly. The study explored in detail the differences and similarities between Advance bookers, Walk-up bookers and those who attend with them - the Non-booking attenders.

The study revealed that despite concerns that research based on box office data only considers 'bookers' most non-bookers do book 'sometimes or usually' so they are likely to be included in such research.
The study also found that walk-ups differ only slightly from advance bookers but they do book fewer tickets in a booking and they pay less for them. The full report can be found at www.aduk.org


arts|generate report published (March 2006)
Cultural Intelligence's report on the major arts led regeneration initiative in East of England has gone to press and will be published shortly. A summary report is to be printed and distributed to key agencies across the country whilst a fuller report is to be available on the arts generate website at http://www.artsgenerate.org.uk/

Arts & Business professional development study (Sept 2005)
Arts & Business has commissioned Cultural Intelligence to undertake a major study of the professional development needs of arts fundraisers. The study involves consultation with major donors and arts funders, fundraising oranisations and of course individual fundraisers. Fieldwork for a survey of fundraisers across the United Kingdonm will take place in October 2005

Evaluation of Contemporary Arts Norwich '05 (April 2005)
Why do some panto attenders cross-over to the main programme at the Wolsey Theatre whilst others habitually attend the panto but nothing inbetween? The New Wolsey Theatre has commissioned Cultutral Intelligence to find out.

New Wolsey panto research (April 2005)
Why do some panto attenders cross-over to the main programme at the Wolsey Theatre whilst others habitually attend the panto but nothing inbetween? The New Wolsey Theatre has commissioned Cultutral Intelligence to find out.

English Heritage Marketing Workshops (March 2005)
How should you market you historic house? This is the question to be answered by Tina Neill at a series of marketing workshops to be lead by Cultural Intelligence in the East of England this summer.
The 2 hours workshops organised by 'English Heritage' will be open to all historic house owners who are opening their properties as part of 'Heritage Open Days' this summer.

Walk-ups 2 (Feb 2005)
The Arts Councils of England, Wales, Scotland and Northern Ireland have joined forces to commission Cultural Intelligence to conduct further research into people who buy tickets at the last minute.

The research will build on Walk-ups 1 which also considered Advance Bookers and Non-Booking Attenders. Research with this group is particularly difficult because it is so difficult to capture data about people who buy their tickets just before a performance begins.
Rambert ResearchWalk-up mystry to be solved!Arts Council review of RFO survey
Bedfordshire Arts Partnership
Rambert Research(June 2004)
Britain's leading contemporary dance company have commissioned Cultural Intelligence to conduct a survey of bookers for their national tour in the Autumn. This will be Rambert's most significant quantitative research programme for more than 7 years. Besides profiling the audience, Cultural Intelligence has been asked to identify the demographic social and economic trends that are likely to effect its audience in the next ten years.

Walk-up mystery to be solved!(May 2004)
Arts Councils in England, Wales and Scotland have asked Cultural Intelligence to solve a mystery that has concerned audience researchers and arts marketers for years. How representative is the research we do through box office computers given that they only sample a minority of attenders namely those who book their own tickets advance? 20 venues around the country will be participating in research this autumn. Watch this space!

Amplifier Evaluation(February 2004)
Cultural Intelligence are to be the external evaluators on the largest arts project ever to take place in Suffolk. The three year £800,000 Amplifier project is designed to deliver a range of new skills to up to 5000 young people across Suffolk. A team of more than 30 tutors have been trained to deliver up to 2000 sessions of music participation for young people many of whom have never before had the opportunity to learn an instrument.

NAP national report ready(Sept 2003)
Evaluation Toolkit launched (Sept 2003)
Researching Regeneration (Mar 2003)
New Visual Arts Research (Feb 2003)
Arts Council review of annual RFO survey(Feb 2004)
The research department at Arts Council England have asked Cultural Intelligence to conduct a programme of consultation with recurrently funded organisations about the annual survey which forms the backbone of the Arts Council's monitoring and reporting programme. A balanced sample of the country's key arts organisations will be participating in paired interviews in order to ensure that their views are included in the wider review.

Bedfordshire Arts Partnership(Jan 2004)
The new sub-regional arts partnership of local authorities in Bedfordshire and Luton have commissioned Cultural Intelligence to conduct two linked programmes of work designed to enhance the capacity of the arts community on Bedfordshire. The first is a an audit of the capacity of arts practitioners, companies and facilities in the county which will provide a baseline for local arts developers to work with. The second is to design a programme of residency activity in order to increase the capacity of artists and arts companies in Bedfordshire to work in sectors such as regeneration, health and criminal justice. Click here for details

New Audience Programme national report ready (Sept 2003)
Cultural Intelligence Ltd have completed work on the national evaluation of Gateway 4 of the New Audiences Programme. The two volume report has been very well received by Arts Council England and will be published early next year. For more information visit the New Audiences website.

Evaluation Toolkit launched(Sept 2003)
Arts Council England, East in partnership with the LGAF have launched a new Toolkit which will help arts organisation in the east of England to explore and express the value of their work. Cultural Intelligence has been commissioned to plan and develop a training programme which will help organisations to start using the tools. The toolkit has been developed by Comedia and consists of a range of evaluation resources in CD ROM and an on-line database.
Cultural Intelligence will be presenting workshops in each of the six counties in the eastern region in late November and early December. For further information email info@audience.co.uk Check out the website at www.arts-info.org for lots of useful evaluation advise.

Researching Regeneration(Mar 2003)
A programme of arts-led regeneration worth up to £5m has started in the East of England. Called arts|generate it will support involve artists and arts organisations as the catalyst for local regeneration. Arts Council England, East has commissioned Cultural Intelligence to develop a research programme which will test the case for arts-led regeneration. Visit the arts|generate website

Two New Visual Arts Research Projects(Feb 2003)
Cultural Intelligence has recently commenced two major programmes of research into audiences for the visual arts. The research programmes are both due to run for a 12 month period and will explore audiences and audience experience at the Norwich Gallery in Norfolk and the Institute of Visual Culture in Cambridgeshire.Download the reports

Open Studios Research Findings (Nov 2002)
Wysing Arts Research Programme (Sept 2002)
New Arts Agency for Norfolk (Aug 2002)
Kettles Yard Visitor Research (March 2002)
Open Studios - regionwide! (Feb 2002)
Arts & New Technology Survey (Jan 2002)
Open Studios Research Findings(Nov 2002)
The results of the first ever regionwide study of Open Studios have been published. More than 30,000 people visited Open Studios schemes in the East of England this year spending nearly £600,000.

Wysing Arts Research Programme (Sept 2002)
As part of its preparation for a major capital investment, Wysing Arts in Cambridgeshire appointed Cultural Intelligence as research partners in a wide-ranging research programme. Visitors, Artists and Workshop Participants will all be involved in the research which will inform the organisations' new marketing and development strategy. The project involves a directed self-completion survey, telephone interviews and focus groups.

New Agency for Norfolk (August 2002)
Creative Arts East is to be the name of the new arts development agency for Norfolk. The new name was developed as part of a programme of marketing development work conducted on behalf of the new agency by Cultural Intelligence. The new agency has been created through a merger of Rural Arts East, Create, Wordwaves and Norfolk Arts Marketing.

Kettles Yard Visitor Research(March 2002)
Cultural Intelligence are to conduct the first ever comprehensive survey of visitors to Kettles Yard Gallery in Cambridge. The visitors will be sampled over a period of 12 months to give a comprehensive view of the Gallery's visitors.

Open Studios - regionwide!(February 2002)
More than 700 artist's studios across the East of England are to be involved in a survey of people visiting Open Studio schemes this summer. The Open Studio's Network Group has commissioned Cultural Intelligence to discover who attends when artists open their studios to the public over the summer period. The commission also includes work with Open Studio groups to identify how they can collaborate to boost visitor numbers and sales. A report is due at the end of 2002.

Arts & New Technology Survey(January 2002)
Cultural Intelligence is to undertake the first ever regional survey of the contribution of local authorities to the development of cultural uses of new technology. The study, commissioned by the Local Government Arts Forum, will start with a comprehensive on-line survey of all local authorities in the Eastern region. Following this, a sample of projects will be selected for in depth analysis. The results are to be published at the LGAF conference. SURVEY FORM

ACE Evaluation Project (Sept 2001)
Palace Theatre Commission Research (June 2001)
Evaluation for Bury Gallery (May 2001)
Impact study for London Arts (April 2001)
Birch Church (March 2001)
Ipswich Museums Research Programme (Feb 2001)
Kings Lynn Arts Centre (Jan 2001)

ACE Evaluation Project (August 2001)
Cultural Intelligence Ltd has been commissioned by the Arts Council of England to provide a national evaluation of the New Audiences Programme Gateway 4 which is about new ways of presenting the arts. The project will involve developing an evaluation framework and working with 32 arts organisations across the country to understand the impact of these pioneering projects. The programme concludes in Spring 2003.

Palace Theatre Commission Research(June 2001)
The Palace Theatre, Westcliff-on-Sea has commissioned Cultural Intelligence to conduct a large market programme of market research to help them understand what issues need to be addressed in the development of the theatre over the next few years. The programme will look particularly at existing and potential attenders, concession users and lapsed attenders. We will also be providing a profile of the theatre's audience as a whole.

Evaluation for Bury Gallery (May 2001)
Bury St Edmunds Gallery have commissioned Arts Marketing East to provide an evaluation of the the impact of the gallery's main A4E project which has been running for three years. The project will involve a survey of people encountering the work of three different environmental artists as well as depth interviews with project partners from the Bishop of St Edmundsbury to the Head of the local Parks Dept. The project also includes desk research and a workshop with local education providers..

London Arts commission Input, Output, Outcome research (April 2001)
London Arts, the Regional Arts Board responsible for distributing more arts funding than any other RAB in the country has commissioned Cultural Intellegence Ltd (AME's sister company) to develop a methodology for measuring the impact of its funding decisions. This pioneering project seeks for the first time to show the full impact and value of the projects that London Arts supports.

Birch Church to become Arts Education Centre (March 2001)
Arts Marketing East has been commissioned to conduct market research into the possible markets for the proposed conversion of a listed church building as an arts education centre. Birch Church is set in a beautiful rural position close to Colchester in Essex and will offer a combination of artists studios, workshops and classes and exhibition space.

Ipswich Museums Research Programme (Feb 2001)
Arts Marketing East have embarked on a research programme to inform the refocusing and development of the Ipswich Museum Service. The research including surveys with visitors and non-visitors, plus qualitative work with different age groups, will inform the development of a marketing strategy to accompany the Service's Forward Plan.

Kings Lynn Arts Centre (Jan 2001)
West Norfolk District Council have chosen Arts Marketing East to conduct research into the potential market for various arts programmes at the King's Lynn Arts Centre. The research programme will involve a combination of qualitative and quantitative methods including a street survey, focus groups and workshops. The results of the project will be key to deciding the future development of the Centre.

Colchester Music Audit (Nov 2000)
Best Value Research for Cliffs Pavilion (June 2000)
Arts Strategy for Kent (May 2000)
New Direction for Suffolk Arts Marketing (April 2000)
English Touring Opera go East (Feb 2000)
Kent Arts & Museums Research(Jan 2000)

Colchester Music Audit(Nov 2000)
Arts Marketing East have been commissioned to undertake a music audit for the Borough of Colchester. The project will involve identifying and mapping all music ensembles in Borough. The results will informa strategy for developing music in area. Register for Count Me In!

Best Value Research for Cliffs Pavilion (June 2000)
AME have been asked to conduct a major research exercise to evaluate attitudes to East Anglia's largest venue. AME will be conducting the research with stakeholder groups of the Cliffs Pavilion, Southend-on-Sea as part of a Best Value assessment. These include local residents, the general public, the education sector, local arts organisations, young people the media and the voluntary sector. The research include 1200 telephone interviews and around 16 focus groups and workshops.

Arts Strategy for Kent (May 2000)
Following the successful outcome of a extensive public consultation exercises conducted by AME, Kent County Council have asked AME to lead the development of a new arts strategy for the County. The new strategy will guide the development of the arts in County for the next five years.

New Direction for Suffolk Arts Marketing (April 2000)
Arts Marketing East are to lead the incorporation of a consortium of the leading performing arts organisation in Suffolk. AME's job is to manage the process of becoming a Limited Company and Registered Charity and to help develop a programme of work for the first three years. SAM will concentrate on developing collaborative projects to help develop audiences for the arts in Suffolk.

English Touring Opera go East (Feb 2000)
One of the Uk's leading opera companies have asked AME to provide marketing consultancy for their innovative tour of rural areas in East Anglia. The tour will include 15 dates in Norfolk, Suffolk and Essex with the aim of developing new audiences for opera.

Kent Arts & Museums Research (Jan 2000)
AME has been asked to conduct an extensive public consultation exercise for Kent County Council. In association with museums consultancy Lord Cultural Resources, AME will be running focus groups with Kent residents and meeting with representatives of the tourism and education sectors. The research will inform the development of a new cultural strategy for the county.

Market Research Society Affiliation (Nov 1999)
Groundbreaking research into the Artists' Marketplace (Sept 99)
Our Correspondent in Africa (Sept 1999)
Major Investment in New Technology (May 1999)
Friends for Aldeburgh (April 1999)
New Deal for Sam (April 1999)
Gormley Challenge for AME (March 1999)
Marina Theatre Ready for 2002 (March 1999)
Library Users Could Be Key to New Audiences (February 1999)

Market Research Society Affliation (Nov 1999)
AME has been awarded Affiliation to the Market Research Society. This means that our staff will now benefit from ongoing professional development and training provided by the MRS. Our research projects will also be bound by the MRS Code of Conduct.


Groundbreaking research into the Artists' Marketplace (Sept 1999)
AME has been selected to conduct groundbreaking qualitative research into the marketplace for the products and services of artists in Suffolk. As part of a European Rural Development Fund project, the aim is to provide Artists' with information that will enable them to develop their businesses and increase income. Download the report (322kb)

Our Correspondent in Africa (Sept 1999)
Mary-Anne Bartlett, (Marketing Services Manager) has started a 5 month sabbatical as an Exhibition Artist in Africa. She will be accompanying a scientific expedition to Milawi as official expedition artist before continuing her travels alone. She plans to produce a wide body of work for sale in Milawi and the UK. She returns to AME as an Associate in February 2000.

Major Investment in Research Technology(May 1999)
AME in partnership with Eastern Arts Board have made a £10,000 investment in software, computer equipment and training. The new resources will enable AME to offer advanced data analysis services to arts organisations.

New services will include:
  • data-mining - in-depth analysis of computerised box office data.
  • mapping - visual representation of patron and geodemographic data.
  • quantitative surveys - management and analysis of audience surveys.
Watch this space for announcement of easy-start research packages to be announced soon!


Friends for Aldeburgh (April 1999)
Aldeburgh Productions has commissioned AME to conduct qualitative research to help it learn more about the views of members of its Friends organisation. AME's trained focus group moderator will lead four focus groups with Aldeburgh Friends and prepare a detailed report with recommendations for how the organisation can be developed.

New Deal for Sam (April 1999)
There is a new face at AME! Sam Skillings joins us as a full time trainee Marketing Assistant under the New Deal scheme. With a Degree in History of Art and a experience of working in museums, galleries and libraries, Sam is well placed to play a full part in AME's activities.

Gormley Challenge for AME (March 1999)
With only three weeks to go before the opening, Arts Marketing East have accepted the challenge to market a major exhibition by the Nation's leading sculpture Antony Gormley (remember Angel of the North!).

The challenge was issued by the Firstsite Gallery in Colchester who are to be the first gallery in the East of England to exhibit Gormley's Field for the British Isles a work of 40,000 miniature terracotta figures.

Firstsite has been planning the exhibition for 2 years. It was to be housed in a specially constructed building in the centre of Colchester but architectural problems hit the exhibition and it was only at the eleventh hour that a replacement venue at Roman House in Queen St Colchester was found. The exhibition opens on 10th April.


Marina Theatre Ready for 2002 (March 1999)
Arts Marketing East are to lead a major market research exercise for the Marina Theatre in Lowestoft.

Waveney District Council have asked AME to conduct an radical analysis of their audience to help frame plans for the theatre over the next three years.

The project will involve in-depth data analysis as well as quantitative and qualitative research with communities in the Waveney District.The plan is to power the theatre up for success well into the new millennium.


Library Users Could Be Key to New Audiences (February 1999)
Essex County Council and Eastern Arts Board are to sponsor a ground-breaking research project to explore the potential of turning new library members into new audiences for the arts.

The project to be managed by AME is based on the theory that people making the cultural engagement of joining a library would be open to other cultural opportunities. The research project will include qualitative research with new library members and a pilot audience development campaign.



News from 1998
Wingfield for Biggest Arts Prize (November 1998)
Wingfield Arts Strategic Review (September 1998)
Exam Success (August 1998)
Firstsite Brochure Review (August 1998)
An Arts Centre for Harleston (June 1998)
Criona Palmer - Media & PR Manager (April 1998)
Re-inventing AME (March 1998)

Wingfield for Biggest Arts Prize (November 1998)
Ian Chance - the Direct of Wingfield Arts is one of only 21 people shortlisted for the the biggest UK arts prize. 'Creative Britons' aims to recognise the work of the people who have made the most innovative contribution to the arts in the UK. The prize could be worth £100,000 to Wingfield.

AME has worked closely with Ian for the last seven years and played a key part in his nomination. We send him our warmest congratulations.


Wingfield Arts Strategic Review (September 1998)
Strong marketing is to underpin the rapid developments at Wingfield Arts. At a time of major change with expansion into new areas of Norfolk and Essex, the development of a new £1m centre for creative work, and a significant expansion of staff, Wingfield Arts have asked AME to conduct a strategic review.

The review will produce a 5 year marketing strategy which will equip the organisation to sustain the momentum it has achieved whilst maintaining a focused approach to delivering arts of the highest calibre to people in East Anglia.

Exam Success (August 1998)
Congratulations are due to our Marketing Services Manager, Mary-Anne Bartlett who has passed her Postgraduate Diploma in Marketing. The professional qualification is awarded by the Chartered Institute of Marketing and is all too rare in the Arts. It represents an extremely high level of marketing knowledge and experience.

Firstsite Brochure Review (August 1998)
Eastern Arts Board has commissioned AME to complete a root and branch review of the Firstsite brochure . Firstsite is one of the foremost Galleries for contemporary art in the East of England and its main brochure is its flagship publication.

Our work will consider how to re-model the brochure pending Firstsite's move to a new purpose-built gallery in Colchester, Essex.

An Arts Centre for Harleston (June 1998)
AME has been appointed to lead a team of consultants in the preparation of plans to convert the old Corn Exchange in Harleston, Suffolk into a new Arts Centre. The centre would have a seating capacity of 200 and provide a much needed performing arts venue for North Suffolk.

Criona Palmer - Media & PR Manager (April 1998)
Criona Palmer is the new Media & PR Manager. Ex-General Manager of the Groucho Club and a trained journalist she now supports the Marketing Services Manager in marketing more than 80 events per year on behalf of our clients.

Re-inventing AME (March 1998)
AME is six years old and we have decided that it is time to take stock. We've been undertaking strategic reviews for clients for years but what a different experience to have the microscope turned on ourselves. Watch this space for news of moves into new sectors, a review of service levels and a new corporate id.


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